Terms and conditions
By using the website www.ioanaenache.com you agree to these Terms and Conditions of Use (Terms & Conditions). At our sole discretion, we reserve the right to change, modify, add or remove portions of these Terms & Conditions at any time. You should check these Terms & Conditions periodically for changes. By using the Website once we have posted any changes to these Terms & Conditions, you agree to accept those changes, whether or not you have reviewed them.
These general terms and conditions of sale are intended to define the contractual relations between Ioana Enache Jewelry (with Ioana Bordea as official representative), the publisher of the website www.ioanaenache.com any natural or legal person wishing to purchase via the Ioana Enache Jewelry website, hereinafter referred to as the Client.
3. Characteristics of the proposed properties
The products sold are those listed in the catalog published on the Ioana Enache Jewelry website. These products are available for sale within the limits of available stocks. Also, custom-made orders can be handcrafted by request.
For the items that are marked as ‘unique’, the characteristics of the product as well as the photos visible on the site, describe exactly the item that the Client will receive by ordering it.
For the handcrafted items in small series, the characteristics of the products as well as the photos visible on the site are given only as an indication. The photographs in the catalog are as accurate as possible, but cannot ensure a perfect similarity with the product offered. Please understand that each item is individually handcrafted and very small differences can (but not mandatory) accrue. We give our best interest for items in small series to be as identical as they can be with the photos provided on the website. Also, we invite you to embrace these very small differences that can (but not mandatory) accrue, they are part of the uniqueness of each handcrafted product.
In case of unavailability of a product, we will inform you as soon as possible.
We are a sole proprietorship; therefore, we are not VAT payers. The prices in the catalog are in Euro, Swiss franc, Romanian Leu (RON). Any bank charges resulting from the payment made by the Client in another currency remain at his expense.
* Prices (payment) in RON apply only for deliveries in Romania! Please select the currency RON when ordering with shipping within Romania and EU or CHF when ordering with shipping in the other EU countries or Switzerland.
We have the right to refuse the order if the payment was made in RON with shipping in another country than Romania.
Because our jewelry is handcrafted in Romania, shipping costs are higher outside the country – therefore the difference between RON and EU, CHF prices.
Ioana Enache Jewelry reserves the right to modify its prices at any time and without notice, it being understood, however, that the price appearing in the catalog on the day of the order will be the only one applicable to the Client. Ioana Enache Jewelry reserves the right not to deliver products whose prices are incorrect but undertakes to inform its customers of a price difference and to offer alternative products. Ioana Enache Jewelry can carry out sales or promotions on its catalog. These offers are only valid during the period of publication on the site and cannot be requested retroactively.
Purchase of vouchers or discounts distributed on or via partner sites are only valid under the conditions set out in the offer. These purchase orders or discounts can only be used when ordering and must be used in the field provided for this purpose. Under no circumstances may a voucher or discount be applied retroactively.
The gift card must be used in full in the same order, if there is a remaining amount it cannot be returned, so we advise you to use the entire gift card in the same order.
5. Orders and closing of the sale
The Client, who wishes to purchase a product on Ioana Enache Jewelry Website, must go through the various stages of the purchasing process (summary of the products chosen and placed in the basket, identification, choice of address, delivery method, and choice of payment). The confirmation of the order implies acceptance of these Terms and Conditions of sale, recognition of having full knowledge of them, and waiver of the right to invoke its own terms and conditions of purchase or other conditions. All the data provided and the recorded confirmation will be worth proof of the transaction. The confirmation will be worth as signature and acceptance of the operations carried out. Ioana Enache Jewelry will communicate by e-mail the details of the recorded order.
The price of purchases made on the website www.ioanaenache.com is due at the time of ordering, without discount; payment is made by credit card (Visa, Mastercard, American Express, Discover, JCB, Diners Club) as well as by bank transfer and PayPal. The customer has 3 working days to make the bank transfer. If the amount is not paid within this period, the order will be canceled.
Ioana Enache Jewelry does not have access to confidential information relating to the means of payment. The information entered is encrypted and transmitted to STRIPE securely without Ioana Enache Jewelry or third parties being able to access it.
Deliveries are made to the delivery address specified by the customer during the ordering process.
For the moment we currently ship in EU countries (Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden) and Switzerland. In Romania, deliveries are made with Fan Courier, and the other countries on our list are made with DHL.
The delivery is free of charge.
For shipping to other countries than the ones listed above, please contact us by e-mail at firstname.lastname@example.org.
- 6.1. Shipping costs
Shipping costs are offered free of charge for EU countries and Switzerland, for standard delivery.
Charges apply for express delivery. Please contact us.
Outside EU customs costs apply and are to be paid by the recipient as well as any other taxes.
- 6.2. Delivery times
Delivery times apply once the payment has been registered with our accounting department, the package has been prepared and deposited with our delivery service provider, for products in stock.
The delivery times for items in stock are:
- 1-2 working days for Romania, from the moment the courier picks up the package
- 2-3 working days for other countries, from the moment the courier picks up the package
For items that are not in stock or on backorder and need to be handcrafted, the approximate production time is between 2-6 weeks. After that, the shipping time has to be added. Once we receive your order, we will keep you informed of the status of your order.
After your order has been shipped, you will receive an email with a delivery tracking number.
Shipping takes place when all the items in the same order are in stock.
Ioana Enache Jewelry undertakes to inform the Client of any delay in delivery, but cannot be held liable for any compensation on this account.
- 6.3. Delivery Terms and Conditions
In the event of damage during transport, the reasoned protest must be made within three days of delivery. The Client must contact Ioana Enache Jewelry Customer Service by email for any complaint.
The claim must be completed with photos of the damage and the damaged part(s).
7. Warranties in case of defects and retraction
- Commercial Guarantees
All Ioana Enache Jewelry is guaranteed for 1 year from the date of purchase. The warranty applies under normal conditions of use.
Because most of the Ioana Enache Jewelry are pieces of wearable art and some of the jewelry is made with raw stones (that are more sensitive), 24k gold leaf, or other sensitive materials, we recommend that you avoid prolonged contact with water (bath, sea and swimming pools), as well perfume, cosmetics, acid or chemical substances. We also recommend that you avoid contact with sand to avoid micro-scratches. For more details, please read our Care for Jewelry instructions.
The warranty does not cover damage resulting from an accident (shock), lack of care, or normal wear and tear of the jewelry. The warranty does not apply if the jewelry has been broken, torn, or scratched.
The warranty does not apply if the jewelry has been repaired by a service provider other than those approved by Ioana Enache Jewelry.
The warranty does not cover the cleaning of jewelry.
The Client must ensure that he provides the jewelry certificate (that also serves as a warranty) and the receipt so that the warranty can be applied.
The claim must be completed with photos of the item (or part of the item) in concern. After a detailed analysis, Ioana Enache Jewelry Service will establish if the warranty applies.
- Legal Guarantees
In the event of non-conformity of a product sold, Ioana Enache Jewelry warranty is limited to the return of the product and the exchange or refund of the product, provided that the Client complies with the conditions and deadlines indicated in the following paragraph.
Regardless of the existence of a non-conformity of the product, the Client, a non-professional natural person, has a withdrawal period of 14 days from the delivery of his order to notify Ioana Enache Jewelry of the return of the product for exchange or refund.
The jewelry must be returned in its original packaging and must not have been worn. Returns of personalized jewelry (engravings, custom, and special orders) are unfortunately not possible, these creations are unique pieces created exclusively for you.
Returns of orders shipped within Romania and from outside Romania are the responsibility of the Client.
The Client must attach to his shipment the product, the certificate (that also serves as warranty), as well as a request for an exchange or refund.
The return address is as follows:
Str. Drumul Potcoavei 57 bis, casa 7, Complex Gradinile Soarelui
The refund is made within 15 days of the registration of your return. It is carried out directly according to the payment method used by the Customer when placing his order (credit card, bank transfer, or PayPal).
8. Warranties and Liability
Ioana Enache Jewelry has taken all necessary precautions to ensure both the reliability of information and secure access to its website www.ioanaenache.com .
However, Ioana Enache Jewelry cannot, under any circumstances, guarantee the total absence of material errors, technical deficiencies, or other unintended problems.
Similarly, no guarantee can be given as to the compatibility of the site with your particular needs and uses.
Ioana Enache Jewelry cannot be held liable for any damage whatsoever related to the use of its site and disclaims any responsibility for the information contained in other sites that may be linked to its own by a hypertext link or any other means.
9. Intellectual Property Rights
We are the owner or licensee of all intellectual property rights in our website, and of all information, images, and other content published on it (“Materials”). Those Materials (in particular texts, graphics, logos, icons, images, audio or video clips, trademarks, software) are protected by copyright laws, trademark law, all other intellectual property rights and treaties around the world. All such rights are expressly reserved to us or the respective licensors or ultimate copyright owners. Our right to use the Materials or any of them on the website does not mean those same rights extend to any users of the website.
Ioana Enache Jewelry, in its capacity as publisher of the website, grants the user a private, non-collective, and non-exclusive right to use the said content.
The user undertakes in these conditions not to reproduce, summarize, modify, alter or redistribute, without the prior express authorization of the publisher, any text, title, photos, videos, application, software, logo, brand, information, or illustration, for any purpose other than strictly private, which excludes any representation for professional purposes or mass redistribution.
Ioana Enache jewelry shall not be held liable for any use made by users of the data accessible on the website.
If you print off, copy or download any part of our Website in breach of these Terms and Conditions, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
Any creation of a hypertext link from a website to the website must be expressly authorized by Ioana Enache Jewelry.
10. Conditions of use of the website
The use of the www.ioanaenache.com site is authorized for private use only. Any commercial use, in particular, to resell the products purchased on the site to third parties, is prohibited.
Any violation of this obligation will be sanctioned. Damages are reserved.
11. Newsletters and other mailings
We commit to not contact you without your consent. If you have given us your approval, we may send out newsletters and other mailings, for direct marketing or other purposes, via e-mail, text message (SMS), and other means to our registered users and commercial partners who subscribed to those services.
12. Legal compliance and applicable law
Use of this website shall be subject to EU law, which shall exclusively govern the interpretation, application, and effect of all the conditions of use set out above.
These terms and conditions Updated as of 18th of May, 2021