Delivery and Returns

Standard Delivery

 

We currently ship in EU countries (Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.) and Switzerland.

The delivery is free of charge.

In Romania, deliveries are made with Fan Courier, and the other countries on our list are made with DHL.

For shipping to any other countries that are not on our list, please contact us via e-mail at studio@ioanaenache.com.

Outside EU customs costs are to be paid by the recipient on a case-by-case basis.

The delivery times for items in stock are:
– 1-2 working days for Romania, from the moment the courier picks up the package
– 2-3 working days for other countries, from the moment the courier picks up the package

For items that are not in stock and need to be handcrafted, the approximate production time is between 2-6 weeks. After that, the shipping time has to be added. Once we receive your order, we will keep you informed of the status of your order.

After your order has been shipped, you will receive an email with a delivery tracking number.

Express Delivery

 

For express delivery, please contact us.

Returns

You can return your order for a refund or exchange within 14 days of the date that you received your order.
The jewelry must be returned in its original packaging and must not have been worn.

Returns or exchanges of personalized jewelry (engravings, custom, or special orders) are unfortunately not possible, as these creations are unique pieces created exclusively for you.

Returns of orders are the responsibility of the Client and he must choose a shipping method that will assure the return of the package in a safe way. The Client must return the product(s) with the certificate(s), receipt, in its original packaging, as well as stating whether they would like a refund or an exchange. The jewelry must not have been worn or damaged.

In order to ensure that your return is processed as soon as possible, we recommend that you also send us an email to let us know you would like an exchange or refund.

The return address is as follows:

Ioana Bordea

Str. Drumul Potcoavei 57 bis, casa 7, Complex Gradinile Soarelui, casa 7
Voluntari, Ilfov
077190
Romania

The refund is made within 15 days of the registration of your return. It is carried out directly according to the payment method used by the customer when placing his or her order (credit card, PayPal, or bank transfer).